Who We Are
WHA360 (Wellness Health Assistant 360) is a digital wellness coaching platform operated from Harare, Zimbabwe. We are committed to protecting your personal data in accordance with applicable data protection laws in your jurisdiction.
Privacy contact: privacy@wha360.com
Address: Inside Fitness First Gym, Colcom Complex, 1 Coventry Road, Harare, Zimbabwe
WHA360 Is Not a Medical Device
WHA360 is a wellness and lifestyle coaching platform. It is not a medical device and does not diagnose, treat, or prevent any condition. The information and coaching in the app support healthy habits; they are not a substitute for professional medical advice. Always consult a qualified healthcare provider about medical concerns.
What Data We Collect
When you use WHA360 we collect:
- Personal details — name, date of birth, sex, email address
- Health metrics — blood pressure, blood sugar, weight, BMI, cholesterol, and other measurements you log
- Lab results — where you use our partner-laboratory services or enter results yourself
- Lifestyle data — meals, physical activity, sleep, hydration, stress check-ins
- Photos you choose to take in the app — meal photos for food logging, and foot-care photos if you take part in the diabetes foot-care programme
- Wellness assessment responses and goal-setting information
- Conversations with Fundani, your digital wellness coach
- Connected-device data you choose to sync (see the next section)
- Device and usage data — how you use the app, your IP address
Activity Trackers & Health Connect
If you install the WHA360 app on your phone, you can choose to connect it to Health Connect (Android) so your fitness tracker or smartwatch data flows into WHA360 automatically. This is entirely optional and controlled by you:
- We request permission to read: steps, distance, exercise sessions, active calories, sleep, heart rate, resting heart rate, and weight. You can grant or deny each type individually — WHA360 syncs only what you allow.
- We use this data for one purpose: your own coaching, progress tracking, and wellness scores inside WHA360 — exactly as if you had logged it by hand. Synced entries are always labelled as coming from your device, and a value you enter yourself is never overwritten by a synced one — with one exception: for daily step counts we keep the higher verified total for that day, whether it came from you or your device.
- We do not use Health Connect data for advertising, credit, insurance, or any form of profiling, and we never sell it.
- You can withdraw Health Connect permissions at any time in your phone's Health Connect settings; syncing stops immediately. You can also ask us to delete previously synced data (see Your Rights).
Why We Collect Your Data
We use your data to:
- Provide personalised wellness coaching through Fundani
- Track your health progress and calculate your wellness scores
- Generate reports and insights for your own use
- (For corporate programme participants) provide anonymised, aggregated wellness trends to your employer — your individual data is never shared with your employer
- Improve the WHA360 platform
- Send you programme-related communications
We will never sell your personal data to third parties.
Health Data — Special Category
Health information is classified as sensitive personal data under applicable data protection laws. We only process your health data with your explicit consent, which you give during registration. You may withdraw this consent at any time by contacting us — however, withdrawing health data consent means we cannot deliver wellness coaching to you.
Fundani & WHA360 Wellness Team Support
Fundani, your digital wellness coach, uses automated technology to analyse your health data and generate personalised coaching messages, insights, and recommendations. No human reviews every automated message — coaching is generated automatically based on your data.
Your progress is also monitored by the WHA360 wellness team. WHA360 staff review cohort and individual progress patterns to identify users who may benefit from additional support. Based on this review, a WHA360 team member may proactively recommend a coaching session or a set of wellness actions to you.
If a coaching connection is recommended, you will receive a notification in the app and by email. A coach will only be granted access to your personal health data once you explicitly accept the connection. You are never required to accept a coaching recommendation.
In addition, your case may be escalated to a human wellness coach in situations including: safety-critical health events or readings outside safe thresholds; complex questions requiring professional judgement; requests for personalised programme adjustments; or situations where automated coaching is insufficient to address your needs.
You will always be notified when a human coach is involved in your care. Your consent covers both automated coaching by Fundani and proactive wellness support from the WHA360 team.
Photos You Take in the App
- Meal photos are used to log and analyse your meals and are visible to you and, where you have accepted a coaching connection, your wellness coach.
- Foot-care photos (diabetes programme) are reviewed by your wellness coach as part of your routine foot-care check. They are stored privately, are never public, and are never analysed by automated tools.
Who Can See Your Data — Professionals & Sharing
Your health data belongs to you. No professional sees it without a consent step you control:
- Wellness coaches see your data only after you accept a coaching connection.
- Doctors, nurses, and pharmacists see your data only when you share an access code with them. You choose what the code covers (for example blood-sugar readings or medications), codes can expire, and you can revoke them at any time.
- Supporters (family or friends you choose) see only the health areas you tick when you give them an access code — for example blood sugar, blood pressure, activity and steps, sleep, weight and body measurements, or Vitality status. Supporters can view but never add, edit, or delete anything. One code works for one supporter, you can see who has access, and you can revoke a code at any time with immediate effect. Supporters never see your meals, medications, lab results, courses, messages, or Life-balance areas.
- Gym trainers at a gym you have joined can see your gym activity (sessions, personal bests, fitness assessments) — not your medical or health data.
- Partner laboratories and clinics — only if you use our lab referral or consultation services, and only with your explicit consent at the time.
- Medical aid partners — only in anonymised, aggregated form.
- Corporate programme administrators — only anonymised, aggregated group trends. Never your individual data.
- Life-balance areas (Life Scan and its sections — money, relationships, mind, purpose, work) are for your eyes only. They are never visible to coaches, professionals, employers, or anyone else.
We host and operate the platform on our own systems and do not share your data with any other third party without your prior consent.
Challenges & Sponsor Messages
Challenges are friendly competitions on the platform. Whoever creates a challenge chooses how members join: either you join yourself from the Challenges hub, or everyone eligible is enrolled automatically when the challenge is published.
- Automatic enrolment — if a challenge enrols you automatically, you can leave at any time from the challenge page. Once you leave, you are never added back.
- Leaderboards — show only your first name and initial (or nickname) and your challenge total. Only members who have joined can see a challenge leaderboard, and it disappears 7 days after the challenge ends.
- Sponsor messages — only with your explicit opt-in, WHA360 may send you congratulatory messages or rewards from a challenge's sponsor when you achieve something in a challenge. These are delivered by WHA360 on the sponsor's behalf: the sponsor never receives your contact details or your health data. You can withdraw this consent at any time.
If You Apply as a Professional
Healthcare and fitness professionals who apply for a WHA360 professional role provide credentials (such as a licence number and practising certificate). These are stored privately, are used only to review your application, and are visible only to WHA360 administrators.
Your Rights
Under applicable data protection laws, you have the right to:
- Withdraw your consent at any time and request that all your personal data be permanently deleted ("right to be forgotten")
- Access the personal data we hold about you
- Correct inaccurate data
- Object to automated processing that significantly affects you
- Receive your data in a portable format
To exercise any of these rights, contact us at privacy@wha360.com. We will respond within 14 days.
How Long We Keep Your Data
We keep your health and coaching data for as long as your account is active. If you delete your account, your personal data is deleted within 30 days, except where we are required by law to retain certain records.
Under 18s
WHA360 is not intended for users under the age of 18 without parental or guardian consent. If you are under 18, please ensure a parent or legal guardian has consented on your behalf before using the platform.
Changes to This Policy
If we make material changes to how we process your data, we will notify you in the app and ask for fresh consent where required. This policy is version 4.1, effective September 2026. It replaces version 4.0 (September 2026); the main addition covers supporter access — family or friends you choose can view selected health areas with an access code you control.
Complaints
If you have a concern about how we handle your data, please contact us first at privacy@wha360.com. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
This same policy is served in the app (Profile → Legal → Privacy Policy), on the website, and to the Health Connect permission rationale screen.